Why we need details when looking at new skates
When someone is looking at new skates, the right advice depends on much more than just their shoe size. The more context we have, the better we can guide the first conversation.
What helps us give better advice
- Whether you are looking at figure skates, hockey skates, or are not sure yet
- What you are using now, including your current skates or whether you are in rentals
- How far you have progressed in skating, lessons, or hockey
- Whether you have outgrown your current skates or are trying to solve a fit problem
- Anything physical that affects fit or support, such as foot width, pronation, hypermobility, or higher loading on the boot
What this changes
These details help us think about the right family of skates, how much support may be needed, what fit issues to watch for, and whether the next step should be advice, fitting, trying options, or sourcing a specific model.
It also helps us avoid giving generic recommendations that turn out not to suit the skater once we learn more.
You do not have to fill everything in
The onboarding form is there to help us help you sooner. You do not have to provide every detail, and you do not need to get it perfect.
If you prefer, you can keep it brief and we can work through the rest together later. But if you do share the information now, it usually means we can give better advice from the very start.